Due to the nature of our products, we do not offer returns, unless products are defective or damaged in delivery. In the event of products being defective or damaged in delivery you can return the items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.
To complete your return, we require a receipt or proof of purchase.
To arrange a return, seek a refund, replacement or exchange, you must email us at hello@bonwhistler.ca to obtain prior approval. Please include the order number and reason for the return.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company – it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bonwhistler.ca.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged.
SHIPPING
To return your product, please contact us at hello@bonwhistler.ca to obtain the shipping address.